For freight forwarders, digitalization is a strategic challenge, as it encompasses more factors than simply moving from paper to electronic format and the ability to find and send information online. Innovation in the port chain also involves these professionals.

Digitalization of the freight forwarding sector simplifies work dramatically by automating processes that previously required personal intervention. Naturally, all of this would not be possible without continued standardization and improvement of outsourced operations such as transportation, warehousing, customs clearance and other services. 

In freight forwarding world, digital technology is here to stay and is likely to take an even greater place in the future. Fully automated sales, tracking, document management will become the standard across the globe. To meet customers’ expectations, but also increase their own flexibility and efficiency, and position themselves at the forefront of the market’s competition, freight forwarders must join the evolution.